Call Center Services in the Philippines

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Call Center Services in Philippines

Call Center Services in the Philippines

Call Center Services in Philippines – Voice type call center services pioneered the outsourcing industry in the Philippines. Even today 70% of the revenue generated by BPO companies in the Philippines come from over the phone customer service and telemarketing services. This has resulted in Manila becoming the #1 ranked city for businesses in English speaking countries to outsource their voice-based processes.

Ranked #1 for English Speaking Call Centers

This top spot is credited to the high number of fluent English speakers and the countries 97% literacy rate. Filipinos speak English with a neutral accent and are very knowledgeable about the American culture due to the countries historical ties to the United States. These characteristics have proven to be a huge advantage over India and has encouraged more companies to outsource their call center services to Philippines.

 

Handles Wide-Range of Call Center Services
The Philippines is not only an outsourcing destination for US-based accounts but has recently had an influx of UK and Australia based accounts for both voice and nonvoice processes. Call center services in the Philippines has evolved to much more than just providing customer service for businesses overseas. Now these BPO call centers are able to handle a wide range of both inbound and outbound businesses processes.

Call Center Customer Service Staff

Inbound Call Center Services

    • Customer Service – 24 hour basis, after office hours or as an overflow.
    • Receiving / Inputting Orders and Selling – everything from upselling to credit card processing
    • Tracking / Reporting on Orders Progress – confirming deliveries, validating information, order status updates, etc…

 

  • Handling Customer Complaints / Issues – resolution is quick and rarely requires escalation.
  • Direct Response Marketing Services – offers new products / services to new and existing customers.
  • Conference & Event Registration – 24/7 support including providing details, marketing data, capturing statistics and registering guests in CRM.
  • Help Desk Support – 24/7 live help and advice for website navigation, general product information and other custom support queries.
  • Technical Support – dedicated tech support for Windows, Macs, Tablets, Mobile Devices, Servers, Networks, etc…
  • Dealer Locate & Referral – provides customers with requested information such as driving directions, hours of operation, stock levels, product categories, etc….
  • Back Office Support – data entry, data research and management services.
  • Shipping & Fulfillment Services – shipping orders, warehousing services and distribution services.

 

Outbound Call Center Services

 

  • Outbound Telemarketing Services – telesales, lead generation and appointment setting for b2c and b2b campaigns.
  • Survey & Marketing Research – telephone and online research for both consumers and businesses.
  • Lead Qualification & Verification – filters out the invalid leads and verifies the qualified leads for marketing campaigns.
  • Order Follow Up – after sales, delivery confirmations, offer rewards and refunds, etc…

 

The list goes on and on for the call center services in the Philippines. The recent surge in the BPO outsourcing industry has not only increased the services being offered but has also forced outsourcing companies to make huge advances in quality in order to stay ahead of the competition.

Our goal is to help small and mid-sized companies leverage their business by offering the global resources that were previously only available to the Fortune 500 companies.

Hiring an “all in” employee starting at $900 a month… It is a no brainer.

Hire Call Center Services in Philippines

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What we Provide

Recruiter

Help optimize your HR efforts by hiring a virtual recruitment assistant who can help your recruiting efforts with a wide plethora of tasks. This service is perfect for augmenting your internal HR department or equally ideal for the HR firm and independent recruiter/headhunter.

Inquiries from calls, social media and emails

Increase exposure, manage your online reputation, produce social content and generate leads with your very own full-time social media manager. We will let you hand pick from our pull of qualified social media virtual assistants who will work up to 48 hours a week and around the clock to help manage your brand’s social media exposure.

appointment setting

Are you juggling a hectic schedule or have too many leads and referrals coming in? Your VA can perform appointment setting as well as a plethora of other mission critical tasks to help take your business to the next level. Hiring a virtual assistant to make phone calls and set appointments could give you the edge to increase your bottom line!

ClarkOutsourcing is trusted by 300 Companies Like Yours

thumb_01_60_60Tanguy Serra

Chief Operating Officer

Solarcity

“We recently started purchasing services from The Lead Tree and Clark Outsourcing. Our sales teams had a chance to go over each lead and within the past 3 months our closing ratio was over 40%. Prior to The Lead Tree and Clark Outsourcing, we have tested at least 20 other lead sources and was disappointed with the ratio of quality vs. quantity. They also separated themselves from the competition by not promising us what they could not come deliver, but instead blew us out of the water with the real results. We are currently working to ramp up my volume to 500+ leads a week. We would recommend this company to anyone who wants to work with professionals.”

thumb_01_60_60Michal Bosworth

Owner

Silver Beach Mortgage

“Being a new company with a limited budget I inquired into plenty of telemarketing companies. I found The Lead Tree and have been using them since November 2005. The quality of the leads has been very good. Most of the clients recall the conversation with the telemarketer and are very willing to give you the remaining information to complete their load application. I especially like how they get a time to call the client back which makes my job easier. The Lead Tree delivery system makes it easy for me to pull my leads right away and hand them out to my loan officers. I would recommend The Lead Tree to anyone who is interested in finding a source for telemarketed leads.”

thumb_01_60_60M. Dean

M. Dean

“I have been affiliated with Lead Tree for over a year. Their leads have been good quality and I’ve ALWAYS made money on them. My customer service rep is the best – he always takes care of me. I’ve tried lots of other lead generation companies and Lead Tree has been one of the best for me. I would strongly recommend them to anyone looking for high quality, dependable leads.”