The BPO BOT Model and How its the Best Way to Get Your Feet Wet

Growing your company beyond its original country is almost a must nowadays in order to stay ahead of the competition. Opening branches or facilities overseas in the Philippines can drastically cut your operating costs as well as provide your company tax cuts and other benefits. Whether you are looking to expand your business of manufacturing, retail, construction, IT, energy, or communications the Philippines has the talent and technology you need to be successful. Some of the most well-known multinational corporations have already established facilities in the country.

Business owners throughout the world are pursuing ventures to expand to the Philippines but are finding that the country’s business landscape does not come without roadblocks. The Filipino government has put in place a wide range of confusing regulations that must be adhered to along with a laundry list of different authorities that your company must register with.

While trying to figure out everything needed to get your building qualified and company registered you still have to figure out what is needed as far as recruiting and employing staff. This process is very time consuming and will have you feeling like you are on a wild goose chase.

Needless to say this adventure can be risky and not to mention extremely costly if you are unfamiliar with setting up businesses in the Philippines. The good news is that there are foreign business consultants located in the Philippines that are experts with the laws, regulations and in recruiting staff to get your company setup quickly and operating smoothly.

Introducing the BPO BOT model

Build-Operate-Transfer (BOT) approach means partnering with a third-party vendor to establish and stabilize your captive center for you. The vendor is responsible for initial setup, staffing and operations of the captive center during the predefined period of time. At the end of the contract period the ownership is transferred to you. So you essentially take over the turnkey captive center already tailored to meet your specific needs.

BOT option best suits organizations that do not have local expertise or extensive resources available to them. Build-Operate-Transfer optimally combines the control element of having a captive center with the flexibility of outsourcing. Essentially it provides you the maximum control at minimal risk.

Only after your team is fully staffed and operating to your standards along with your company being 100% compliant with all laws and regulations will your new team and office be turned over to you. This BOT proposal will be presented as a flat rate and will include everything needed to get you setup and running.

Services Included With BOT

  1. Staffing. Recruitment and building your team based on skill requirements.
  2. Planning. You will constantly be provided with the known good strategies that work best when operating a business in the Philippines. This is probably the most valuable service included when using the BOT service.
  3. Daily Management. Everything from management of staff to the maintenance of your office building will be handled by the BPO BOT company until transferring the business to you.
  4. Work space. Office furniture, internet connection, desktops and work space layout will all be included in the proposal. It is the true definition of a turn-key model.
  5. Registration. The BPO company will get your company fully registered and legal to operate in the Philippines. Your new office will also be in accordance with all building regulations and inspections.
  6. Transfer. Once the team is up and running in the new office then the team will be transferred to you.
  7. Consulting. Consultation services will also be available after the transfer; if needed, on a pay-per-hour basis.

 

As you can see using the BOT model will make life a whole lot easier when setting up a captive center in the Philippines. You basically just hire a BPO company to get everything you needed setup while you continue operate and grow your business back home. Besides saving you months if not years of time getting your captive center setup overseas you are also spared the agony of dealing with foreign governments and regulations.

All business decisions have some type of risks involved and expanding your business operations to the Philippines is probably one of the biggest you will make. You are able to mitigate a lot of the risks by using the BOT model to help with your expansion.

If this is your first time getting your feet wet in the Philippines or you already have experience doing business in the country, using the BOT model is guaranteed to save you time and limit the risks of expanding to the Philippines.

Please feel free to leave questions or comments about the BOT model below:

Call Center Outsourcing

Call Center Outsourcing

Call Center Outsourcing: Finding the Right Outsourcing Company

Have you ever tried calling a help desk? If you did, you may think that the help desk is located within the company’s building. However, because of the availability of high-speed internet access, chances are, you are probably calling a call center outsourcing building located half way around the world.

A call center is a outsourcing company that businesses in the United States are hiring in order to save a lot of money. It is a fact that setting up an in-house call center can prove to be costly. However, you will need to set up a call center in order for your clients to reach your company regarding their inquiries and complaints. If you don’t have a call center, your company will find it hard to communicate with your clients.

Therefore, outsourcing a call center is the answer to your problems. Because of the advancement in the internet, it is now possible for companies to hire call center companies or outsourcing companies outside the country. Companies do this in order to communicate with their clients more efficiently. Call Center Seat Leasing

Call Center Outsourcing and Several Reasons Why you Should Consider it

Outsourced call centers are cheaper in developing countries because the labor is relatively cheap compared to developed countries. There are also plenty of skilled workers in developing countries with limited jobs. So, call centers are one of the best choices for professionals in other countries. This particular job is preferred by a lot of people in other countries because of the high amount of salary which is above their minimum wage.

However, before you hire an outsourced call center for your company, you should first consider the fact that not all call centers are equal in terms of quality and the amount of money they charge. Here are some of the things you should look for in order to get your money’s worth:

• Amount of calls answered – A good call center should be able to handle large amounts of calls in a single day. Ask the call center on how many average calls they can handle in a single day.

• Average call waiting time – Find out about the average waiting time before a client can be connected to a call center agent. The shorter time they wait the better.

• Average call time – It is also important to find out about the average time a call center agent spends in a single caller. It is important to keep the calls as short as possible in order to entertain more clients.

• Professionalism of call center agents – Try calling the call center and find out if the call center agents they hire is competent enough when handling calls. Call centers are subjected to frustrated callers and agents are prone to be emotionally and physically stressed out. You should find out how call center agents handle the calls and if the information they give you is sufficient and effective. Language skills should also be considered in a call center agent. If they are unable to speak straight, then that call center is considered as incompetent.

These are the things that you should find out about a particular call center. Once you hired an outsourced call center, you should frequently make calls in order to find out if they are indeed doing their job. Outsourced call centers is a great way to save money. If you need a call center for inbound and outbound calls, outsourcing it is a great solution in order to save a lot of money.

Business Process Outsourcing – BPO Consulting

Business Process Outsourcing Philippines BPO

Business Process Outsourcing – BPO Consulting

Not that many experts think that business process outsourcing has a bright future. But despite the bad looks that BPO has been given, this industry continues to grow bigger and bigger. It may seem like a phenomenal event but taking a closer look, you will realize that its growth is due to the hard work of the people in the BPO industry. BPO Consulting

Compared to other industries, people in the BPO have anticipated the challenges and emerging trends earlier making it possible to create new innovative strategies that largely contribute to its survival and amazing growth.

Although the future for this industry looks promising, there is no time for taking quick rests since the environment for this kind of business is rapidly changing. This is due to the fact that newer concepts and technologies are being developed.

These are also the reasons why the BPO industry is regularly checking out for new service delivery systems and customer management to keep up with the fast growing pace as well as satisfy the clients’ expectations. With the constant perseverance of the people in the BPO industry, the have achieved this goal and as evidence there is now what is called BPO 2.0.

Business Process Outsourcing 2.0

BPO 2.0 was developed for the satisfaction of customers. This system has succeeded where other industries have failed. It focuses on the utilization of advanced technologies that are cost-effective. With the deployment of BPO 2.0, the BPO industry in India has achieved the goals of the system which is reducing operational costs and improving quality as well as efficiency.

These two objectives are very important since customers are becoming more demanding and will not be satisfied with mediocrity customer services. Also, reducing costs have become a big issue because of the rising competition in the BPO industry and because companies are starting to reduce the budget for outsourcing. This is the reason why outsourcing hubs in India are forced to reduce cost expenditures.

For now BPO 2.0 has been implemented mostly to call centers industry in India but given the benefits that this new scheme can give to other outsourcing industries, it is not impossible to assume that they may follow suit in the future – implementing the BPO 2.0 methodologies and schemes.

But before this could happen, other outsourcing industries should reevaluate their existing strategies. Also, it is important for the companies to prepare themselves for any possible changes that might occur when implementing BPO 2.0. This will affect the infrastructure of the company which in turn would require increased participation of available human resources so as to be able to support the new inputs as well as the advanced technologies under BPO 2.0.

In Conclusion

The future of the business process outsourcing industry is quite bright. But this does not mean that challenges and hurdles along the way do not exist. One thing is for sure though and that is BPO 2.0 will stay because of the fact that it is a comprehensive service delivery system and customer management. This is good news for companies that have implemented BPO 2.0 and to those who are in the process of shifting.

For those who still have apprehensions with the business process industry. Statistics and facts will tell you that the BPO industry indeed is still on the rise and will continue to do so in the future.