The reason the Philippines has become the #1 destination in the world for customer service outsourcing is quite simple. Filipinos have an easygoing and compassionate temperament that suits customer care and of course because of the tremendous cost savings of doing business overseas in an Economical Freeport Zone.
We Love What We Do
We have invested heavily in our facility and infrastructure but we realize our biggest asset is the employees so we spare no cost in hiring and training the highest quality customer services agents who are not only helpful but actually care about helping the customer.
As your company grows, you may experience a learning curve associated with the increase of customers, user interaction and the infrastructure needed to handle high call volumes. This is why even the Fortune 500 outsources their customer contact services to experienced call centers like ours here in the Philippines.
Benefit from our experience as we assist with product training and setting up metrics to measure and improve sales, call resolution percentages, and quality assurance numbers. Most companies don’t realize they can actually see an immediate ROI from customer retention, company/customer morale, upsells, and repeat business.
We have very flexible hours with 3 shifts running 24/7 and we can sometimes offer pay-per usage options for smaller to mid-sized companies expecting to grow. Contact us now to speak with a kind and knowledgeable agent who can help you with your inquiry.