TOP 5 COMMON MISCONCEPTIONS ABOUT OUTSOURCING
BPO Services Are Expensive
Some businesses think of BPO services as only a cost. In reality, these services are an investment. Outsourcing eliminates many administrative costs and HR expenses that inflate your annual budget.
You Need to Be Big to Benefit
Another common myth is that companies need to be large to benefit from outsourcing. In reality, small and medium-sized businesses can benefit a tremendous amount by outsourcing services instead of hiring part-time employees or finding freelancers to get the job done. HR costs, payroll and numerous other expenses will be lower when you choose to outsource, regardless of company size.
BPO Services Will Ruin Your Corporate Culture
Corporate culture is the backbone of every successful business, and preserving it is not just your goal, but also the goal of any quality outsourcing company. Engaged and talented teams in your business and outside of your country will boost productivity, which will in turn positively impact your corporate culture.
You Will Lose Control of Your Business
It can be stressful allowing another company to take over a portion of your operations, but partnering with an experienced BPO services company will not put your business at risk. Great partners are dedicated to upholding the same standards that you do every day in your business.
Data Is at Risk
Data security is a serious issue, and protecting sensitive company and customer information is of the utmost importance. Your outsourcing company should take protecting your customers as seriously as you do and guard all proprietary and private information with proper security protocols. Look for an outsourcing company with at least three layers of security and established procedures for handling sensitive information.