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Customer Service Outsourcing In The Philippines
Neutral acescents and a warm tone make Filipinos fantastic customer service reps but the price savings is just amazing! The going salary for a college graduate working as a customer service agent in the Philippines is around $250 to $500USD per month depending on their experience.
Customer service outsourcing to the Philippines is a no-brainer. Almost every Fortune 500 has been doing it for decades and now we are bringing those global resources within reach for small and mid-sized companies.
Inquire today and well let you screen candidates and handpick your own agents!
Be a part of a client’s customer service team. Help them step up their customer service ratings by providing the highest quality service that will keep customers coming back for more. Interact with customers around the world and help answer any inquiries they might have.
Clients can be from any industry and will provide specific training for their specific needs.
There are two main types of customer service:
- Voice accounts
- Reviewing plans and measurements
- Non-voice / live chat accounts
Voice accounts as the name suggests involves being on the phone to take customer calls. Non-voice or live chats involve replying via email or a chat service built into the client’s website.
Your tasks will include:
- Delivering high quality service as you represent your client’s company
- Handle inbound and/or outbound calls
- Ensure customer satisfaction
A high level of attention to detail is required in order to properly assist customers. Your English communication skills have to be excellent as you will be representing your client’s company to worldwide customers. You also will need to have solid analytical and problem solving skills.
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