Social media monitoring
Listen closely. Respond with context.
Organize brand mentions, customer questions and audience feedback into a clear monitoring process. A dedicated team member can help surface useful conversations and route issues to the right people.
Support shaped around your process.
The work, clearly defined
Agree on responsibilities, systems access and quality expectations before work begins. The role can be tailored to your workload and the experience it requires.
- Brand and topic monitoring in your approved tools
- Comment and enquiry triage
- Escalation of sensitive issues to your internal team
- Recurring reports on themes and response activity
A practical path from brief to delivery.
How it works
01
Define the role
Walk through the tasks, tools, schedule and decisions that stay with your team.
02
Match and prepare
Review candidates against the brief, then train the selected person on your procedures.
03
Work and improve
Use agreed reporting, feedback and quality checks to refine the workflow as your needs change.
A few things you may be wondering.
Your questions, answered
Can the role use our existing tools?
Yes. Define the applications, access levels and approval rules in the role brief. Training and secure access should be in place before work starts.
Who sets the priorities?
Your team owns the business priorities and the decisions assigned to it. Agree on day-to-day direction, reporting and escalation with Clark before onboarding.
How do we discuss scope and cost?
Share the tasks, required experience, working hours and expected volume with our team. We will discuss the staffing model and provide a quote for the agreed scope.
Explore related support.
Let’s build the team your business needs.
Tell us about the role, the work, and where you want to go next.