Frequently Asked Questions
Thinking about outsourcing your processes? Check out these frequently asked questions about our company and our outsourcing services.
We are an American owned and operated business process outsourcing company strategically located in the heart of the Clark Economic Free Port in the Philippines. Our goal is to help small and mid-sized companies leverage their business by offering the global resources that were previously only available to the Fortune 500.
When you get Clark Outsourcing’s services to handle your campaign, you are assured and guaranteed of the success of your campaign. We value customer relationship. When you give out your campaigns and services to Clark Outsourcing, you are guaranteed to have the best customer relationship you can ever have. Why? Because we have a great customer relationship management. During the course of the project, we will from time to time get some feedback from you as our clients so as to be sure we are both on the same page of the campaign.
At Clark Outsourcing, our employees are all holders of a Bachelor’s Degree. The people working for us are skilled in many ways, they are computer literate and have a great command of the English language. Only qualified people can join our company, this is to ensure that we can provide only the best solutions for our customers like you.
If you are concerned and worried about the security and privacy of your company and if this is stopping you from outsourcing your services, then go ahead and contact us. We guarantee confidentiality, privacy, and security on every single detail of our outsourcing process. We have one of the best security measures so that our customers are confident that their business is safe and secured. We sign a non-disclosure agreement with the client and a non-disclosure bond with our employees at the start of every project.
- We have firewalls/VPN (Virtual Private Network) for inbound and outbound security.
- All our systems do not have external storage devices.
- All our systems and e-mails are password protected.
- Our cabinets are fire-proof and we use an offsite storage facility to store documents.
- We use premium anti-virus software implemented at both server and client level.
- Only our bonafide employees are allowed access into our buildings through a badge access system. We also have armed security on a 24x7x365 days basis.
- We have surveillance cameras installed throughout our premises.
Yes. We use the very best and the latest in software, technology and infrastructure. By outsourcing you can save on investing on expensive software and technology as we use the very best in both. All our office have best-of-breed infrastructure.
Yes. We use the best and the latest in software, technology, and infrastructure. By outsourcing, you can save on investing in expensive software and technology as we use the very best in both. All our office have best-of-breed infrastructure.
Yes, we do. We sign NDAs and SLAs for every customer who outsources to Clark Outsourcing. Wanting to experience a worry-free service? Outsource to us now.
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Clark Freeport Zone is quickly becoming the capital for business in the Philippines. With a better quality of life than Manila, less traffic and access to great shopping, hospitals, hotels, Churches, Colleges and Casinos. Clark has been on the cutting edge for the past 18 years and exploding with top industry standards and state-of-the-art facilities. We are your experts for Business Process Outsourcing and BPO Consulting. Give us Call!