FAQ

Frequently Asked Questions

Thinking about outsourcing your processes? Check out these frequently asked questions about our company and our outsourcing services.

What is Clark Outsourcing all about?
What is Clark Outsourcing all about?’, ‘What is Clark Outsourcing all about? We are an American owned and operated business process outsourcing company strategically located in the heart of the Clark Economic Free Port in the Philippines. Our goal is to help small and mid-sized companies leverage their business by offering the global resources that were previously only available to the Fortune 500.
How will my campaign and/or services be handled if I hire Clark Outsourcing?
How will my campaign and/or services be handled if I hire Clark Outsourcing?’, ‘When you get Clark Outsourcing’s services to handle your campaign, you are assured and guaranteed of the success of your campaign. We value customer relationship. When you give out your campaigns and services to Clark Outsourcing, you are guaranteed to have the best customer relationship you can ever have. Why? Because we have a great customer relationship management. During the course of the project, we will from time to time get some feedback from you as our clients so as to be sure we are both on the same page of the campaign.
What qualifications do your employees have?
What qualifications do your employees have?’, ‘At Clark Outsourcing, our employees are all holders of a Bachelor’s Degree. The people working for us are skilled in many ways, they are computer literate and have a great command of the English language. Only qualified people can join our company, this is to ensure that we can provide only the best solutions for our customers like you.
How Secure can we be at Clark Outsourcing?
How Secure can we be at Clark Outsourcing?’, ‘If you are concerned and worried about the security and privacy of your company and if this is stopping you from outsourcing your services, then go ahead and contact us. We guarantee confidentiality, privacy, and security on every single detail of our outsourcing process. We have one of the best security measures so that our customers are confident that their business is safe and secured. We sign a non-disclosure agreement with the client and a non-disclosure bond with our employees at the start of every project.

  • We have firewalls/VPN (Virtual Private Network) for inbound and outbound security.’, ‘All our systems do not have external storage devices.
  • All our systems do not have external storage devices.’, ‘All our systems and e-mails are password protected.
  • Our cabinets are fire-proof and we use an offsite storage facility to store documents.
  • We use premium anti-virus software implemented at both server and client level.
  • Only our bonafide employees are allowed access into our buildings through a badge access system. We also have armed security on a 24x7x365 days basis.’, ‘We have surveillance cameras installed throughout our premises.
Do you have the sufficient set-up and technology to support my business processes?
Do you have the sufficient set-up and technology to support my business processes?’, ‘Yes. We use the very best and the latest in software, technology and infrastructure. By outsourcing you can save on investing on expensive software and technology as we use the very best in both. All our office have best-of-breed infrastructure.
Do you sign non-disclosure agreements and SLA’s?
Do you sign non-disclosure agreements and SLA’s?’, ‘Yes. We use the best and the latest in software, technology, and infrastructure. By outsourcing, you can save on investing in expensive software and technology as we use the very best in both. All our office have best-of-breed infrastructure.
I want to outsource to Clark Outsourcing, what should I do?
I want to outsource to Clark Outsourcing, what should I do?’, ‘Just go to our Contact Us page and contact us through Skype, Phone and/or contact form. We will immediately contact you to discuss the process with you.

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Clark Freeport Zone is quickly becoming the capital for business in the Philippines. With a better quality of life than Manila, less traffic and access to great shopping, hospitals, hotels, churches, colleges and casinos. Clark has been on the cutting edge for the past 18 years and exploding with top industry standards and state-of-the-art facilities. We are your experts for business process outsourcing and BPO Consulting. Give us a Call!