Outsourced Medical Virtual Assistant

At Clark Outsourcing, we offer specialized expertise in supporting U.S. and international healthcare organizations.

Our services ensure that the Medical Virtual Assistants we deploy are highly informed members of your support team, equipped to handle the nuances of a medical environment. We achieve this through:

• Established Healthcare Expertise: We have years of experience working with healthcare providers, giving us a deep understanding of medical workflows, terminology, and triage protocols.
• Regulatory Compliance Mastery: Our specialists are rigorously trained in the complexities of major healthcare regulations, including HIPAA and HITECH, ensuring all remote data handling is entirely secure.
• Workflow Integration: Whether you need support with live scribing, prior authorizations, or basic data entry, we seamlessly integrate our MVAs into your specific operational structure.

The Philippines is globally recognized for its highly educated and English-proficient workforce, particularly in the medical and allied health fields. We leverage our extensive local network and specialized recruitment strategies to efficiently source, vet, and onboard candidates who possess:

• Clinical & Administrative Aptitude: Many of our MVAs hold degrees in nursing or healthcare administration, giving them the critical thinking skills needed to handle complex medical records and terminology.
• Compliance Focus: Our rigorous training programs ensure all staff utilize secure networks and comply with international data privacy standards from day one.
• Exceptional Tech-Savviness: Our team excels at navigating complex EMR ecosystems, telehealth software, and digital communication tools required for remote support.

This focused approach ensures that the professionals we place are talented, educated, compliant, and ready to seamlessly integrate into your daily operations.

Our Medical Virtual Assistants are trained to manage a wide array of back-office and patient-facing administrative processes.

By efficiently executing these tasks, they ensure that your practice runs smoothly, preventing bottlenecks in communication and documentation.

The MVA role is built on versatility and rigorous attention to detail, keeping your digital workspace organized and actionable:

• EMR/EHR Chart Preparation: We pre-fill patient charts with recent lab results, consultation notes, and updated medical histories before the provider’s scheduled appointments.
• Digital Fax and Inbox Routing: Our MVAs monitor clinical inboxes, categorizing and routing incoming faxes, lab results, and specialist reports to the correct provider for review.
• Prescription Refill Processing: We triage incoming pharmacy requests, queueing up routine medication refills for provider approval based on your practice’s specific clinical protocols.
• Prior Authorization Support: We handle the time-consuming process of gathering clinical notes and submitting documentation to insurance portals to secure treatment approvals.
• Data Entry & Auditing: We maintain the integrity of your patient databases by updating demographics, logging consent forms, and ensuring all digital files are correctly categorized.

Our specialists can also manage crucial digital communications to keep your patients engaged and your schedule intact:

• Telehealth Tech Support: We send secure video links to patients, conduct pre-visit technology checks, and ensure they are successfully connected to the virtual waiting room.
• Live Scribing / Dictation: For providers who need real-time support, our MVAs can listen in on telehealth visits to document SOAP notes directly into the EMR, or transcribe recorded dictations post-visit.
• Patient Inquiry Triage: We monitor patient portal messages, answering non-clinical questions and escalating urgent medical inquiries directly to the nursing staff.

An MVA is a remote, highly trained medical administrative professional who handles a wide variety of tasks, from chart preparation and inbox management to telehealth coordination and scribing.

This service is perfect for solo practitioners, growing clinics, and telehealth providers who need versatile, cost-effective administrative support to reduce provider burnout.

Our MVAs are adaptable and trained to work within your specific tech stack, including major EMRs, patient portals, softphone systems, and secure messaging apps.

Deliverables vary by your needs but typically include zero-inbox management, fully prepped patient charts, processed prior authorizations, and seamless telehealth session coordination

The primary outcomes are a massive reduction in provider administrative time, faster response rates to patient inquiries, streamlined back-office operations, and decreased local overhead costs.

Our all-inclusive pricing for Medical Virtual Assistants starts at $11 per hour, which covers salary, benefits, training, infrastructure, and ongoing management support.